5 Solutions to Outlook Error “The connection to the server was interrupted”

“The connection to the server was interrupted” error is the most common error when you try to send emails. You can take the solutions below to do away with it.

This error can be triggered when your computer is not connected to the Internet. Of course, apart from it, there are multiple other reasons. The followings are relevant causes and effective solutions to “The connection to the server was interrupted” error.

  

1. Check Your Computer Network Connectivity

As a rule, this error tends to show up if your computer isn’t connected to the valid Internet. Thus you should check the network connectivity in the first place. Open your Internet Browser, and type any website URL in the address bar. Press “enter” key. If the website opens normally, this error is caused by other factors. But if not, proceed to deal with the network connectivity problems

2. Turn off the Firewall and Re-add the Incoming and Outgoing Server Name

Another common reason is that windows firewall doesn’t allow Outlook to access the Internet. So you should turn off the firewall. The method will expose Outlook to network attacks. But in order to exclude this reason, you ought to have a try.

  1. Close Outlook and go to “Control Panel”, in which click on “Network and Internet” option.
  2. Then in the subsequent screen, click “Network and Sharing Center


     
      3.Next, in the bottom left corner, locate and click “Windows Firewall”. And on the following page, click on “turn Windows Firewall on or off” link.

      4.In the final interface, you can turn off the windows firewall.

       5.Eventually, you should restart Outlook and re-add the incoming and outgoing server name in Outlook “Account Settings”.

After completing the above steps, you should verify if the problem is solved or not. If the error persists, you should turn on the firewall immediately to protect Outlook from being attacked by viruses or spyware.

3. Re-define Send/Receive Groups If You Are Using an IMAP Email Account

Besides, the faulty send/receive settings in an IMAP email account can trigger the issue as well. Perform the operations below.

  1. Go to “File” > “Options” > “Advanced” option.
  2. Then under “Advanced” tab, locate and click “send/receive” button.

      3.In the popup dialog, click “Edit” button.
      4.Next, in the subsequent dialog box, deselect the option “Get folder unread count for subscribed folders” and select “Use the custom behavior defined below”.

       5.In addition, at the bottom, you should choose the Inbox folder only.
       6.Finally click a series of “OK” to save the changes. When finishing, try to send emails again.

4. Start Outlook in Safe Mode to Verify Add-ins Should Be to Blame

Supposing that all the methods above can fix this error, there are great chances that one of the existing add-ins is the criminal. Thus you should probe into this reason.

  1. Close Outlook and head to Start Menu. In the search field, type “outlook.exe /safe” and press “Enter”, which will start Outlook in safe mode.

      2.Then go to “File” > “Options” > “Add-ins” > “Go”.
      3.In the next popup dialog, remove one add-in at a time and restart Outlook normally to check if the add-in is to blame.

5. Scan and Fix Outlook Errors via Scanpst.exe

If all of the above fails, it is possible that the error stems from a corrupted Outlook file. Then you can repair it via Scanpst.exe. Searching “Scanpst” in the Explorer can help you locate the tool with effortless ease. Then you can launch it and follow the instructions to file.

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