What is Support plan?

Included in every ReadySpace Cloud subscription are basic support services. These services include unlimited subscription and billing management, ReadySpace platform support in English and Chinese language, and access to our ReadySpace Customer Portal, ReadySpace Helpdesk and ReadySpace Community resources to help troubleshoot issues.

For customers that require a higher level of support there are 4 paid support plans available. Each option builds on the previous plan’s capabilities, enabling you to pick the plan that best meets your needs.

Developer Support

Support plan for Developer offers a great option for individuals, small independent developers, Independent Software Vendors (ISVs) and System Integrators (SIs) who want to grow their business by focusing on innovation instead of infrastructure. Included within this plan are all the features of basic support services along with unlimited 24×7 break/fix technical support through online submission, and a within 8 hours maximum initial response time for service incidents, and assistance with third party technologies running on ReadySpace Cloud.

Business Support

Support plan for Business empowers small and midsize businesses to resolve issues by providing technical support for all incidents. Included within this plan are all the features of Support plan for Developer along with the added value of callback phone support (up to three times a month) and a within 4 hours maximum initial response time for high-severity incidents.

Managed Support

Support plan for mid-size to large companies with substantial business critical utilization of ReadySpace Cloud. Included within this plan are all the features of Business Support. Fastest initial response of one hour or less for high-severity support requests. Escalation management for priority issues. Technical Manager provides account management from pooled set of resources.

Security Support

Support plan for large or global enterprises with strategic and business critical dependence on ReadySpace Cloud Platform. Included within this plan are all the features of Managed Support. Complete security coverage for Cloud Services. Support available for security compliance and audits. Dedicated Technical Manager is assigned to account.

Support plan comparison

Choose the support plan that best matches your needs.

No matter how you use the cloud, our support plans provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.

Support Features Included Developer Business Managed Security
Suitable for: Billing and subscription support; online self-help Trial and non-production environments Production workload environments Business-critical dependence Substantial dependence with compliance
Monthly Cost Included with your subscription US$50 US$200 US$600 US$1200
Product support All in Cloud Catalog Selected Services Selected Services Selected Services Selected Services
Subscription and Billing Management
Access to Control Panel
Access to Community Forums
3rd Party technology assistance
24×7 Break/fix technical support
Max initial response time 8 hours 4 hours 2 hours 2 hours
Callback phone support
Technical Manager Pooled account management Assigned account management
Proactive Management
Security Management

Starting from just US$50.00/mth

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