What is Support plan?Included in every ReadySpace Cloud subscription are basic support services. These services include unlimited subscription and billing management, ReadySpace platform support in English and Chinese language, and access to our ReadySpace Customer Portal, ReadySpace Helpdesk and ReadySpace Community resources to help troubleshoot issues.
For customers that require a higher level of support there are 4 paid support plans available. Each option builds on the previous plan’s capabilities, enabling you to pick the plan that best meets your needs.
Developer SupportSupport plan for Developer offers a great option for individuals, small independent developers, Independent Software Vendors (ISVs) and System Integrators (SIs) who want to grow their business by focusing on innovation instead of infrastructure. Included within this plan are all the features of basic support services along with unlimited 24×7 break/fix technical support through online submission, and a within 8 hours maximum initial response time for service incidents, and assistance with third party technologies running on ReadySpace Cloud.
Business SupportSupport plan for Business empowers small and midsize businesses to resolve issues by providing technical support for all incidents. Included within this plan are all the features of Support plan for Developer along with the added value of callback phone support (up to three times a month) and a within 4 hours maximum initial response time for high-severity incidents.
Managed SupportSupport plan for mid-size to large companies with substantial business critical utilization of ReadySpace Cloud. Included within this plan are all the features of Business Support. Fastest initial response of one hour or less for high-severity support requests. Escalation management for priority issues. Technical Manager provides account management from pooled set of resources.
Security SupportSupport plan for large or global enterprises with strategic and business critical dependence on ReadySpace Cloud Platform. Included within this plan are all the features of Managed Support. Complete security coverage for Cloud Services. Support available for security compliance and audits. Dedicated Technical Manager is assigned to account.
Support plan comparison
Choose the support plan that best matches your needs.
No matter how you use the cloud, our support plans provide you with the best available expertise to increase your productivity, reduce your business costs, and accelerate your application development.
|Suitable for:||Billing and subscription support; online self-help||Trial and non-production environments||Production workload environments||Business-critical dependence||Substantial dependence with compliance|
|Monthly Cost||Included with your subscription||US$50||US$200||US$600||US$1200|
|Product support||All in Cloud Catalog||Selected Services||Selected Services||Selected Services||Selected Services|
|Subscription and Billing Management|
|Access to Control Panel||Service Level Agreement||[/table_row]|
|Access to Community Forums|
|3rd Party technology assistance|
|24×7 Break/fix technical support|
|Max initial response time||8 hours||4 hours||2 hours||2 hours|
|Callback phone support|
|Technical Manager||Pooled account management||Assigned account management|